In This Section:

Take me on a tour of employment services.

How can you help me find a job?

Can SkillsConnection give me a job?

Can I trust you with my information?

Can I trust you to behave ethically?

What if I have a complaint about the service?

































































































































































































































Disability Services: Employment Connection
Or go to the Easy English/Pictorial version of this page.

Our Disability Employment Service is a 4 star provider
ranked amoung the top 20% nationwide.

Welcome to the SkillsConnection disability employment service program.

Disability employment services help job seekers with a disability, injury or health condition which may be a barrier to them when seeking full time employment to prepare for and find employment that suits their particular needs.
They also help employers to find job seekers who are ideally suited to the position they are offering while attracting a range of government funded assistance and subsidies.
These subsidies are provided to make employing someone with a disability, injury or health condition an attractive and economically sound option for the employer.
Employees with a disability are often more reliable and have a higher degree of dedication and commitment than others as well as enhancing other employee's and the community's perception of your business as a fair and flexible organisation.

SkillsConnection has been contracted by the government as an Employment Support Service for job seekers who have been assessed as needing long term support in the workplace.

We provide services through our Rae St. office to the Colac Otway shire and to neighbouring shires through a visiting service to Winchelsea and Camperdown which is also available to Cobden, Simpson and Timboon.
We will be offering local service to Warrnambool and the Moyne shire in the near future and are happy to take enquiries for visiting services to these areas now.
Our visiting service enables stress free appointments for residents in outlying areas and allows our consultants to make immediate personal contact with the local labour market.
Using this service our clients can ease into local employment with continuous support available in person and by telephone.

We provide a wide range of training to help the job seeker prepare for employment.
This may include general training to help you become more employable such as writing your résumé, personal presentation, numeracy and literacy skills.
We also provide training in specific skills applicable to the type of job you are seeking including nationally recognised certificate courses in subjects such as hospitality, food handling, community services and business management.

Our service doesn't stop when you start work. We help to make sure that you keep your new job by providing on the job support, mentoring and assistance.
We check to make sure you are being treated appropriately and paid the award wage, help with resolving any issues that may arise and support the employer to make any workplace modifications you might need to make the job easier.

For employers we provide all the assistance required to make employing someone with a disability or health issue a rewarding and enjoyable experience.
This may include recruitment and job matching, on the job support, training in awareness for other employees, help with funding and planning workplace modifications, wage subsidies and more.

Using the SkillsConnection disability employment service to help you find and keep a job.

Information on this page will help you to understand:

  • How we will work with you.
  • Important things you need to know.

Our disability employment services program helps people with a disability to either get or keep a job in another organization, a local business or even to become self employed.

We also have supported employment at Jiffy Business Services which provides people with jobs and supports people with a disability to build skills for the workplace.

Our employment consultants can help you to prepare résumés, letters of introduction, job applications and practice for job interviews.
They can help you with personal presentation, preparing for work and employability skills.
Employment consultants also assist workers and their employers in the workplace.
Because they work with many people, they are always looking for the right job opportunities for our participants.
The department of education, employment and workplace relations (DEEWR) funds SkillsConnection to provide this service.

How to become a participant:

To become a participant of SkillsConnection Employment Services you need to:

  • Get a referral from Centrelink or refer yourself.
  • Attend a Job Capacity Assessment.
  • Do any agreed training and job seeking activities required.  For example: Attending literacy and numeracy courses, learning job search skills or employability skills.
  • Want to work at least 8 hours per week.
  • Be on time for meetings with employment consultants and employers or at workplaces.

Working with an employment consultant.

Your employment consultant will talk to you about how often you should come for help.
You need to ring and cancel your appointment if you cannot make it.
Your employment consultant has to tell Centrelink if you do not come to your appointments.
If you do not like working with your consultant another one can be arranged for you.
Please talk to the Coordinator Employment Connection or the Manager Business Connection.

Leaving SkillsConnection employment.

You can leave the programme at any time if you’re a voluntary participant.
If there is a space available you can go to another service provider and your consultant can arrange this transfer for you.
SkillsConnection will consider withdrawing support if a participant threatens or abuses our staff or anyone else.
If you don’t agree with the request to leave SkillsConnection you may ask to have the decision looked at again.  Look at the complaints procedure.

Employment Pathway Plans.

An Employment Pathway Plan is a list, made by you and your employment consultant, of all the things you need to help you get and keep a job and your employment goals.
The Employment Pathway Plan is kept on an electronic database that DEEWR monitors.
Employment consultants will tell you about other people who may help with your plans, such as Centrelink, registered training organisations (RTOs) and volunteer organisations.
It is your employment plan so you need to be involved.
You can also get help from other people such as family members or a person who understands your needs.
This person could be a friend or an advocate.
Your Employment Pathway Plan will be updated regularly or when you feel a change is needed.

Your rights and obligations.

The rest of this page describes the legal rights of our clients that we respect in providing this service, the procedure you should use for lodging a complaint if you are unhappy with some aspect of our service and the process used to resolve any complaints we receive.
It also covers our marketing and service provision policies so it's rather lengthy but we like to have all these things out in the open so that you will feel confident about the quality of service we offer and the principals by which we operate.

You can skip straight to our our Education and Training section by clicking here.

Privacy, dignity and confidentiality.

Every person has a right to privacy, dignity and confidentiality.
SkillsConnection recognizes your rights.
We only need information that will help you to get a job and we will not tell anyone about your disability without your permission.
It is your right to choose not to give information.  However this may make it hard to help you in the best way or to secure a job with an appropriate employer.
We keep all participant details in a special computer database (GEMMA) and only a few people have the password.
You also have a paper file that is kept in a locked drawer when your consultant is not using it.
DEEWR needs the employment consultants to enter your assistance details on their database, called ESS.
Your employment consultant will tell you about this and if you agree, ask you to sign a piece of paper that says it is OK for us to do this.
Sometimes we need to talk about your situation with the other case workers at SkillsConnection or with other agencies.
We need your written permission before we can do this.
The Manager Business Connections and the Coordinator Employment Connection like to check participant files every now and then to make sure your consultant is putting in the required paperwork and information.
They cannot do this without your written permission.
We must, by law, pass on your information to Centrelink, the Australian Taxation Office and the Department of Education, Employment and Workplace Relations.
The only other time we would pass on your details to anyone is when you need emergency medical assistance.

Information collected.

There are forms for you and your employment consultant to read and fill in.
These forms collect information on your:

  • Contact details
  • Skills
  • Interests
  • Abilities

This information helps us find work that is best suited to your needs.

Access to your records.

You can ask to see your records when you have an appointment or we can make a special appointment to look at them.
Other people must have your written permission to see your records.


If you’re concerned about a privacy issue:

  • Contact the Coordinator Employment Connection to talk about the issue.
  • If you feel the issue is still there contact the Manager Business Connection.
  • If you still feel that your concern is not resolved contact the Health Records Commissioner on Ph. 1800 136 066 or the Privacy Commissioner on Ph. 1800 023 985.  Both these numbers are toll free.

If you are not happy with the service:

  • Contact the Coordinator Employment Connection to talk about the issue.
  • If you feel the issue is still there contact the Manager Business Connection.
  • If you still feel that your concern is not resolved contact one of the agencies below:

Colac Otway Regional Advocacy Service
Rae Street,
Colac, 3250.
Ph. 5232 1009

Commonwealth Referral And Resolution Service
Locked bag 2705, Strawberry Hills, NSW, 2012.
Ph. 1800 880 052 (free call)
TTY. 1800 301 130 (free call)
Fax: 02 9318 1372

Office Of The Public Advocate
221 Drummond Street,
Carlton, 3052.
Ph. (03) 9660 1444

Villamanta Legal Services
6 Villamanta Street,
Geelong West, 3218.
Ph. 1800 041 111 (free call)
Ph. (03) 5229 2925

Equal Opportunity Commission
3Rd Floor, 380 Lonsdale Street,
Melbourne, 3000.
Ph. 1800 134 142 (free call)
Ph. (03) 9281 7111

Disability Employment Action Centre
3/247 Flinders lane,
Melbourne, 3000.
Ph. (03) 9650 2533

Complaints Resolution & Referral Service
Department of Education, Employment and Workplace Relations
Ph. 1800 880 052 (free)

What happens when you want to make a complaint:

  • You speak or write to the relevant staff member in the service or programme. A friend or advocate may speak for you should you wish for this to happen.
  • You can also write the concern on a feedback form and give it to the Coordinator Employment Connection.
  • The complaint (or grievance) will be written down by SkillsConnection.

If the complaint is about a participants program or service staff:

  • SkillsConnection tries to sort out the complaint with everybody involved inside the organisation.
  • If the complaint can’t be sorted out inside SkillsConnection a legal or independent body will be asked to act as a mediator. You can ask someone to represent you at this time.

All grievances and complaints and the results are put into the continuous improvement database and used to improve our service.

Disciplinary procedures.

You’re responsible for your own actions in all parts of your program or service in line with workplace practices and laws.

Follow the rules.

If you don’t follow the rules of your workplace, service or programme you will be spoken to and warned to do the right thing or “show cause”.

If you keep breaking the rules you will be asked to “show cause” or give reasons why you should not be removed from the program or service.

Your ideas are important to us
We want all participants to be actively involved with the improvement of our service.
You can talk about your ideas or concerns in many different ways at SkillsConnection.
You can meet with your employment consultant, the Coordinator Employment Connection or the Manager Business Connection.
Each year we send a survey to all the participants to get your views.
You can fill this in or come in to talk over the survey with the staff.
We use your ideas or complaints to help make our service better.

Code of conduct.

Our code of conduct shows our commitment to provide high quality services.
All SkillsConnection staff are made aware of the code of conduct and do their jobs in the spirit of the code.
A copy of the code of conduct is displayed in our reception area for your information.
SkillsConnection takes into account the following rules that relate to employment services:

    • Health Records Act 2001
    • The Information Privacy Act 2000
    • Equal Opportunity Act 1995
    • Disability Services Act 1991
    • Privacy Act 1988
    • Occupational Health And Safety Act 1985
    • Intellectually Disabled Persons Services Act 1986

The code of practice (in plain English)

SkillsConnection services will be carried out in a way that gives SkillsConnection a good image and provides a high standard of service to the community.

  • For this to happen SkillsConnection will create procedures, systems and documents that make sure we obey all the relevant laws and contract guidelines.
  • The chief executive officer is responsible for carrying out this policy.
  • Also see the policy development and implementation policy below.

Implementation procedures and guidelines:


SkillsConnection has made a code of practice to help keep high standards in all of its services.
All policies and procedures take the code of practice into account and all staff agree to do what it says.

Access, equity, participant selection and admission.

Every participant who meets the service entry requirements of the appropriate business unit will be allowed into any SkillsConnection program available there as long as there is a vacancy.
Where programs and services have limited places they will be filled in order of enrolment when properly completed.
SkillsConnection upholds the national equity strategy for putting the principles of equity into all its programs and services.
SkillsConnection staff have been trained to make sure that they adhere to access and equity principles.
SkillsConnection participants have equal access to all programs and services no matter what their gender, culture, language background, race, religion, location, social background or disability.
Entry to all SkillsConnection programs and services will therefore be without discrimination.
If a person does not meet the entry requirements all efforts are made to help them find other courses of action.

Enrolment, interaction and orientation.

SkillsConnection has an enrolment, interaction and orientation programme for all participants.
When induction and orientation have been completed the checklist is signed by all the relevant people.


SkillsConnection advertises its products and services in an honest way, being accurate and professional and avoiding unclear statements.
In giving information SkillsConnection does not compare itself in a false or misleading way to other providers of similar programs and services.

Ethical marketing practices.

  • SkillsConnection will follow policies and its managers will maintain highly professional standards in advertising and delivering its products, programs and services to protect the interests of all participants.
  • SkillsConnection will always ask the participants written permission before using information about the person in any marketing material.
  • SkillsConnection will always be accurate in explaining products, programs and services to prospective participants.
  • SkillsConnection gives participants full details and conditions of any contract they have with the organization.
  • SkillsConnection advertisements clearly identify products, services and programs.  SkillsConnection only advertises those products, services, programs and qualifications it is registered to provide.
  • SkillsConnection advertisements identify nationally recognised products separately from services and programs recognised by other bodies or not yet recognized.

language, literacy and numeracy.

SkillsConnection understands that all programs and services have language, literacy and numeracy tasks.
All SkillsConnection support staff, trainers and assessors provide:

  • Materials and tasks at a similar language, literacy and numeracy level to that used in the particular workplace or community.
  • Clear demonstrations of the language, literacy or numeracy task.
  • Chances to practice with support.
  • Ways to practice independently.

SkillsConnection gives appropriate support to participants that need extra practice and training in language, numeracy and literacy.

service delivery.

SkillsConnection makes sure it has the right staff and materials for all its programmes and services.

SkillsConnection has in place:

  • Experienced and qualified staff.
  • Materials that match the needs of the program or service.
  • Documents and support materials with copyright or the correct permissions.

We deliver a service or programme in different ways to suit our participants’ learning needs.
For example:

  • Demonstrations (we show you how).
  • Group work.
  • Individual projects.
  • Community activities.
  • Learning support.
  • Presentations on video, DVD, computer, CD, cassette, etc.
  • Learning through computers.
  • Visits.
  • Internet access.

Assessment and review.

SkillsConnection has experience in working through all parts of participants assessments and reviews in all its services and programs.

SkillsConnection checks participants’ progress in a fair way that suits their needs and matches industry standards and assessment guidelines.

Assessment and review principles.

SkillsConnection makes sure that all its assessments and reviews are:

  • Reliable.
  • Flexible.
  • Fair.
  • Valid.
  • Consistent.

SkillsConnection will make sure that the way participants are assessed or reviewed allows for pupils differences and will not disadvantage anyone.
Enough evidence will always be collected to satisfy relevant requirements.
This will be filed and kept confidential.

Access to participant records.

Participants can ask to see their records by writing to the Manager Business Connection.
Other people can only see a participants records if the participant asks SkillsConnection in writing to let them or if SkillsConnection is required by law to give access.

appeals process.

(An appeal is when a person wants to have something looked at again because they think the result is not right.)

A participant can appeal any assessment, review or decision.

SkillsConnection has a fair way for any participant to make an appeal.

An appeal can be made within 28 days of the participant getting a decision or a result.

  • First the participant talks about it with a member of staff who is working with them in the programme or service.
  • The participant puts the request in writing giving the reasons for an appeal. This is only done after talking to relevant staff if the participant still wishes to go further with an appeal.
  • The written appeal goes to the branch manager of the program or service.  The branch manager records the appeal in writing and takes responsibility for taking it through a set appeals process.

SkillsConnection will do all it can to settle the appeal in a way that is fair to everyone.
Each appeal is heard by an independent person or group of people.
The participant is able to give their reasons for the appeal.
The participant is given a final decision in writing with the reasons for the decision.
If a participant is not satisfied with the result they will be told in writing of how to make their complaint to the relevant government department or authority if applicable.

grievances and complaints procedure.

If a participant wishes to make a complaint: Refer to Complaints.

Ongoing support procedure.

SkillsConnection will provide ongoing support to participants by having an established process to identify participants who require support to maintain employment in accordance with the DEEWR deed and established service standards.

Fees and charges.

Participants pay a fee in line with the fees guidelines for each program or service that they enrol in.

participants support services.

All participants in SkillsConnection programs and services are treated separately and offered advice and support that will assist them to achieve their personal goals.

welfare guidance services.

SkillsConnection does not offer welfare or guidance services.  However we do our best to assist participants to find help with other appropriate agencies when requested or needed.