At SkillsConnection, your voice matters. Whether you have a compliment, a suggestion, or a concern, we want to hear from you. Your feedback helps us improve our services and ensures we continue providing respectful, inclusive, person-centred support.
Your Right to Speak Up
Everyone has the right to share feedback or make a complaint. You can talk to us at any time, and you’ll always be listened to with honesty, respect, and confidentiality. Making a complaint will not affect the services you receive.
What You Can Tell Us
You can give feedback about anything that matters to you, including:
The support you receive
Your experience with our staff or programs
Safety or well-being concerns
Ideas for improving our services
How to Provide Feedback
You can share your feedback in the way that feels easiest for you:
Online form: Submit a message through our Feedback Form
Phone: Call our Head Office on (03) 5231 2333
In person: Speak with a staff member you trust
Email: Send feedback directly to our team
Post: 50 Rae Street, Colac VIC 3250
We can also help you access an advocate or support person if you’d like assistance to make a complaint.
What Happens Next
We take all feedback seriously. Once we receive your message, we will:
Acknowledge your feedback
Listen and gather the information we need
Work with you to resolve the issue wherever possible
Keep you informed throughout the process
We Appreciate Your Voice
Your feedback helps us grow, strengthen our services, and continue creating a welcoming, inclusive community for everyone.
Share your feedback today.
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Not Sure What You Need?
We’re here to help you figure it out. Whether you’re just getting started or need a more tailored plan, we’ll guide you through the options.