I'm a
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person requiring support (participant)
family, friend or carer
health professional
support coordinator / job seeker
local community member / business
looking to
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access child & youth programs
access in-home respite
access policies
access policies, compliance & governance info
access services for me
access services for my loved one
access supported employment
arrange behavioural support
arrange high intensity care
arrange in-home respite
arrange personal support at home
arrange professional cleaning, gardening or maintenance services
arrange transport support
attend holiday programs
compliance & governance info
donate, support, or get involved
engage with a community focused inclusive business
explore business & workplace opportunities
explore holiday programs
explore retirement programs
explore supported employment
find day programs
find job opportunities
find locations & service areas
gain skills & training
get help with transport to appointments
get meal preparation & shopping support
get personal support at home
hire venues
join community activities & social programs
join day programs
learn about NDIS services
learn about services offered
learn more about NDIS services
learn more about SkillsConnection
manage my NDIS plan finances
manage NDIS plan finances
order fresh & quality catering
participate in retirement programs
purchase unique art by local creatives
Receive behavioural support
receive high intensity care
refer a participant
support mental health & wellbeing
support my mental health & wellbeing
understand & access Support Coordination
understand day programs
understand how to get started with NDIS
use flexible fee-for-service options
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Feedback &
Complaints

Your Feedback Helps Us Improve

Suggestions Box

At SkillsConnection, your voice matters. Whether you have a compliment, a suggestion, or a concern, we want to hear from you. Your feedback helps us improve our services and ensures we continue providing respectful, inclusive, person-centred support.

Your Right to Speak Up

Everyone has the right to share feedback or make a complaint. You can talk to us at any time, and you’ll always be listened to with honesty, respect, and confidentiality. Making a complaint will not affect the services you receive.

What You Can Tell Us

You can give feedback about anything that matters to you, including:

  • The support you receive
  • Your experience with our staff or programs
  • Safety or well-being concerns
  • Ideas for improving our services

How to Provide Feedback

You can share your feedback in the way that feels easiest for you:

  • Online form: Submit a message through our Feedback Form
  • Phone: Call our Head Office on (03) 5231 2333
  • In person: Speak with a staff member you trust
  • Email: Send feedback directly to our team
  • Post: 50 Rae Street, Colac VIC 3250

We can also help you access an advocate or support person if you’d like assistance to make a complaint.

What Happens Next

We take all feedback seriously. Once we receive your message, we will:

  1. Acknowledge your feedback
  2. Listen and gather the information we need
  3. Work with you to resolve the issue wherever possible
  4. Keep you informed throughout the process

We Appreciate Your Voice

Your feedback helps us grow, strengthen our services, and continue creating a welcoming, inclusive community for everyone.

Share your feedback today.

Not Sure What You Need?

We’re here to help you figure it out. Whether you’re just getting started or need a more tailored plan, we’ll guide you through the options.